Contract
Distinguish a single booking from separate tickets; responsibility can differ.
Records
Keep delay confirmation, arrival time and carrier correspondence.
New plan
Match baggage, accommodation and entry requirements to the new route, not merely seat availability.
Keep a clear case history
Record times, order references, correspondence participants and decisions already made. Send a specific request without unnecessary personal data. Distinguish a promised remedy from a completed one: replacement arrangements need confirmation and refunds must arrive. When safety is at risk, organise a safe alternative before continuing the dispute.
Related reading
- Travel complaints: assembling useful evidence
- No room despite a booking: what to agree
- Charged without a booking confirmation: what to do
- Self-transfers: checking separate tickets
Sources and checks for current conditions
Sources accessed on 19 September 2026. References support the stated background and provide checks for changing conditions; suggested scenarios are editorial recommendations, not schedules or commercial offers.